The LCIS Advantage

Overview

Our Practices, Our Responsibility

To us, common sense, transparency, and reliability aren't ideals. They are practices. They occur daily, and marketing these virtues is never more important than implementing them. Customer service is not optional, it's our responsibility as a company, and we are taking action to prove it.

Every Client Accountability Clause

In addition to standard agency practices, the 'Every Client Accountability Clause' is a pledge to our policyholders that we are prepared, dedicated, and invested in providing a best-in-class insurance experience designed to strengthen our client's businesses.

As an LCIS client, you have direct access to the leadership portal that includes management, department heads, and ownership. Should we waver from our pursuits, the use of this portal is encouraged to privately and candidly share constructive feedback, suggest improvements, or spark action to ensure reliable and consistent support.

Every member and employee of LCIS has committed to fulfilling this clause to modify the perception of insurance by developing a genuine partnership built on accountability.

It is our privilege to act as your insurance advisor, and we look forward to the opportunity to create success together. From one business leader, client, and person to another, we sincerely look forward to exceeding your expectations.

Our Commitment
Services
- Worry-Free Certificate Management
- Custom Risk Avoidance Assistance
- Client-First Claims Support
- Year-Round Audit Control Solutions
- Annual Renewal Pre-Checks
- Policy Compliance Checks
Support
- Primary Point of Contact
- Dedicated Service Team
- Direct Access to Leadership
- Premier Personal Lines Access
Access
- Full-Service Online Client Portal
- On-The-Go Mobile App
Approach
- Accountable & Educational
- Transparent & Timely
The LCIS Approach

Accountable & Educational – No questions dodging or confusing insurance lingo. Our advisors are real people, here to help. We stand by our product, our knowledge, and, most of all, our clients.

Transparent & Timely – Busy professionals don't have time to waste. That's why we provide clear, honest information as quickly and responsibly as possible.
Definitions

Primary Point of Contact – Clients are paired with an advisor or account manager as their direct access point. This live person has experience in the client's industry and is responsible for ensuring best-in-class service.

Direct Access to Leadership (Leadership Portal) – Available 24/7, this online tool allows clients direct access to LCIS leadership. The portal exists to receive constructive feedback, request urgent assistance, or spark action if there is an instance where our high standards are not met.

Dedicated Service Team – Our licensed service team is excellent for singular, quick-hit requests and additional support when the LCIS online services or the Primary Point of Contact are unavailable.

Premier Personal Lines Access – LCIS clients and their teams have exclusive access to our personal lines brand, The Insurance Loft. Our five-star rated team offers best-in-market personal insurance, including home, auto, umbrella, and high net worth coverage.

Policy Compliance Checks – Utilize the LCIS team to review contract language, lease agreements, and similar documents to ensure that in-force policies and coverage limits support stated insurance requirements.

Custom Risk Avoidance Assistance – The LCIS team utilizes over 100 years of combined experience to share loss control measures to avoid potential job-site mishaps and insurance claims.

Annual Renewal Pre-Checks – LCIS clients receive a 25-point policy inspection by a licensed insurance professional to maintain appropriate limits, policy information, and insurance compliance.

Worry-Free Certificate Management – The LCIS combination of team and technology allows clients to manage certificates quickly and confidently. Use our online certificate generator, or contact our team to create, edit, or submit certificates and manage cert holders.

Year-Round Audit Control Solutions – Clients avoid unexpected costs and shock-renewal pricing by taking advantage of LCIS's proven audit control measures that start on day one and continue year-round.

Client-First Claims Support – Our experienced team provides the insight to navigate claims and insurance carrier red tape. We work for you, not the insurance company.

Full-Service Online Client Portal – Utilize the online client portal 24/7 to manage policies, get proof of insurance, request certificates, manage bills, connect with our team, and more!

On-The-Go Mobile App – Insurance at your fingertips! Our exclusive LCIS mobile app offers immediate access to most policy information, agency support tools, ID cards, and more, all securely from your mobile device.